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Returns

LIFETIME FRAME WARRANTY

FREE SERVICING PACKAGE*

TRIATHLETE SPECIALISTS

returns

If the product you have ordered doesn’t suit your needs as you thought it would we are happy to have you return it to us as long as it’s in unused, unworn, unwashed and resaleable condition with all of the original packaging and labels intact. Returns of this type need to be made within 14 days of placing your order and do not include clearance items purchased at clearance prices.

If you do return it in resaleable condition you can choose to have us exchange it for another product of equal value and/or create a store credit account to the product’s value for you to use at a later date. 

If the return of the product is through no fault or error of ours, we won’t refund the cost of shipping the order to you or your costs of returning it to us. 

Before returning any product to us please contact us at the store first so we are all clear on what we need to do.

Please also contact us at the store if the return is related to a warranty claim for the product. Warranty claims will be processed in accordance with both the Australian Consumer Law and the relevant manufacturer’s warranty conditions so we will most likely contact the manufacturer to determine the best course of action to get the issue sorted for you as soon as possible.