Why Buy From Us?

 

When You Purchase A Bike

Rival Bikes Gives you:

  • Superior quality bikes from leading brands, including Trek
  • Free personalised bike adjustment for correct riding position
  • Access to all related replacement parts
  • Lifetime warranty on most bike frames

Professional assistance in:

  • choosing the correct type of bike to best suit both your current and future needs
  • choosing the correct sized bike
  • fitting you to the bike
  • Precision Bike Fit service (extra cost)

A professional bicycle mechanic available for:

  • assembly of new bikes
  • service & repairs to any brand of bike
  • maintenance
  • safety checks

Also:

  • FREE first bike service with any bike purchase
  • peace of mind

 

 

 

Warranty

We’ve got you covered!

 

LIFETIME

  • Frames for the lifetime of the original owner (except forks, the Session, Scratch, Slash, and Ticket model frames, and the swing arms on all full suspension bicycles)

5 years

  • Swing arms on all full suspension bicycles (except the Session, Scratch, and Slash model frames)

3 years

  • Session (aluminium), Scratch, Slash and Ticket model frames and swing arms

2 years

  • Session (carbon) model frames and swing arms
  • RIDE+ motor, controller, & battery pack (or 600 charges, whichever comes first)
  • All original Bontrager forks, parts and components (except consumables such as tyres and tubes)

1 year

  • Paint and transfers

 

This warranty does not cover:

  • Normal wear and tear
  • Improper assembly
  • Improper follow-up maintenance
  • Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold
  • Damage or failure due to accident, misuse, abuse, or neglect
  • Labour charges for part replacement or changeover

 

Trek Care Loyalty Programme

Sometimes accidents happen and you may need to replace a non­warranty damaged frame or part. That’s why we made the Trek Care Loyalty Programme. We know how much you love your Trek bike and understand the burden of having to replace a non­warranty damaged bike frame or part. This programme can be used to obtain a discount on a replacement frame or component in the case of non­ warranty damage. Contact your local authorised dealer for details.